Client Resources Policies

Dr. Hurst and Dr. A. Schoenlein have always been very caring, patient and supportive with fluffy (my pom dog) and they understand fluffy’s needs and medications side effects as he can be irritable ,annoyed and stressed for being at the animal hospital specially when he is touched by people other than his owner but they have been able to handle him with love and care and he accepts that very well. The nurse at the ER was extremely helpful and very kind a especial thank you to her unfortunately I didn’t get her name but she helped fluffy to be calmed by playing relaxing music to him which I always do when he is stressed I was impressed that she knew what to do to make fluffy feel comfortable during his echocardiogram. Thank you Quakertown staff !!

I recently had to come in to the ER with a cockatiel I got from a bad situation that wasn’t in great health. We brought her in to our normal vet a few days ago for some issues, when they got worse suddenly we brought her in. All of the staff was very attentive and got her into an oxygen chamber to help her hang breathing. Unfortunately, she passed away before Dr. Free could even examine her.So while I can’t quite comment on the quality of care, everyone who we spoke with was very kind, empathetic, and attentive to our questions. Because of this I would come back again no question. I feel comfortable knowing an ER is nearby that I can bring my other birds to. Since there wasn’t really any care done, we had no charges. They also sent us home with a beautiful box to bury our little Lemon in, free of charge. Thank you to the team on staff yesterday who tried to help her!

Always excellent care and courteous, knowledgeable staff