Got to see a vet quickly for my sick dog. From phone call to bringing in Chico to see a vet everything was smooth, professional and efficient. The place is clean and staff nice and courteous except for one. The tests took 2 hrs longer than we were told and no one updated us during the waiting period. However, when they finally got back they were courteous and nice and the information thorough so we could make informed decisions. I removed a star because some man said he would get back to us and disappeared...totally gave a different aura and energy from the rest of his team mates. Had to find someone else an hour later to ask what was happening. All said, I would have given a 5 star except for this. Hope I don't get to go back cause Chico is getting better each day.